What an 86.2 NPS Means in Healthcare Staffing
At Spire, the best way to understand how we’re doing is simple: listen to the clinicians we work with.
That’s why we pay close attention to our Net Promoter Score (NPS)—a widely used benchmark for customer satisfaction and loyalty.
Our latest traveler survey results are in:
Spire’s Net Promoter Score is 86.2.
That’s up from 80.6 in 2024 and 57.5 in 2023, continuing a steady rise in traveler satisfaction over the past several years. Even more notable, this year’s survey included zero detractors.
For context, in staffing—especially healthcare staffing—an NPS above 50 is considered excellent.
Why NPS Matters in Healthcare Staffing
Healthcare staffing is built on trust.
Travel clinicians are relocating, adapting to new teams, and stepping into unfamiliar clinical environments. The agency they choose plays a big role in how that experience unfolds.
That’s why the core NPS question matters:
“How likely are you to recommend this company to a friend or colleague?”
When a clinician recommends an agency, they’re putting their professional reputation behind that recommendation. It means the communication was clear, the process worked smoothly, and the recruiter relationship made a difference.
In other words, NPS reflects real experiences—not just numbers.
What Clinicians Told Us
The feedback from this year’s survey was remarkably consistent. Clinicians highlighted three things that matter most:
Clear, transparent communication
Recruiters who are responsive and supportive
A smooth process from submission to assignment
One traveler, Tyrrice J., shared:
“Spire has been fair, transparent, and found me assignments exactly where I asked them to. I feel valued because they’re willing to work with me and find solutions.”
Experiences like this are what we aim for every day.
The People Behind the Score
While NPS measures traveler satisfaction, the score ultimately reflects the people supporting clinicians throughout the process.
In healthcare staffing, recruiters play a critical role—from the first conversation through the end of an assignment. When clinicians mention responsiveness, transparency, and support, they’re talking about the relationships built along the way.
That’s what makes results like this meaningful.
A Sign of Progress
Looking at the past few years tells an encouraging story:
2023 — NPS: 57.5
2024 — NPS: 80.6
2025 — NPS: 81.6
2026 — NPS: 86.2
For us, the growth reflects continuous improvement in how we support clinicians and partner with healthcare facilities.
Looking Ahead
We’re proud of this milestone, but NPS isn’t something you achieve once and move on from. It’s something you earn every day—through clear communication, strong partnerships, and thoughtful placements.
To the clinicians who shared their feedback—and to the many who continue to work with Spire—thank you for being part of the journey.
And to the recruiters who support them every day: keep doing what you do best.